Вакансия: Technical Support Engineer

Our client, an international leader in payment systems, solutions for online, mobile and retail trade, is looking for its Ukrainian office the candidates for the following position:
Technical Support & Deployment Engineer
Place of duty: Kiev
CORE MISSION
Providing technical support service to the international & Ukrainian customers and partners for EFT POS Terminals and other electronic payment solutions
MAIN RESPONSABILITIES
  • Online consultation of customers for operation of EFT POS Terminal networks and software solutions (email, phone, jira-tickets).
  • Software delivery packages preparation and deliveries using online tools.
  • Technical support of customers during UAT process, maintenance of Issues & Requirements Lists.
  • Technical support for certifications with payment systems (MasterCard, VISA etc.) including software packages, configuration profiles, certification applications & reports. Interaction with payment systems.
  • Technical support on Integration projects (ECR, petrol, transportation, vending etc.) including requirements analysis, test equipment setup, integration tests on site.
  • Technical support of Cloud users.
  • Reports to development team: bug & issues lists, field experience, new requests for improvement.
  • Proactive interaction with customers: information on new SW deliveries, roadmaps.
  • Providing SW packages to Repair Center for terminal preparation procedures.
INDICATORS OF GOOD SKILLS FOR THE FUNCTION:
Customers satisfaction: SLA compliance & positive feedbacks.
Creativity & initiatives
REQUESTED SKILLS :
Excellent communication & documentation skills
Ability to communicate effectively across multiple geographies
Be driven and motivated to success, stress resistance
Be a team player
LANGUAGES :
Fluent English language (reading, writing, speaking, comprehension)
QUALIFICATION / REQUESTED EXPERIENCE
Experience in the payment is preferable
IT SKILLS / TOOLS :
  • Advanced level knowledge principals of telecommunication networks and equipment functionality
  • Windows and Linux OS technical knowledge
  • Base knowledge on cryptography
  • Tools: Confluence, JIRA
Compensation: +- 40 000 UAN, medical insurance,
Employment: official, enrollment to the staff of the company
We are waiting for Your CV: escadra@escadra.com.ua
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