Вакансия: Technical Support Engineer

Our client, an international leader in payment systems, solutions for online, mobile and retail trade, is looking for its Ukrainian office the candidates for the following position:

Place of duty: Kiev

Providing technical support service to the international & Ukrainian customers and partners for EFT POS Terminals and other electronic payment solutions

• Online consultation of customers for operation of EFT POS Terminal networks and software solutions (email, phone, jira-tickets).
• Software delivery packages preparation and deliveries using online tools.
• Technical support of customers during UAT process, maintenance of Issues & Requirements Lists.
• Technical support for certifications with payment systems (MasterCard, VISA etc.) including software packages, configuration profiles, certification applications & reports. Interaction with payment systems.
• Technical support on Integration projects (ECR, petrol, transportation, vending etc.) including requirements analysis, test equipment setup, integration tests on site.
• Technical support of Cloud users.
• Reports to development team: bug & issues lists, field experience, new requests for improvement.
• Proactive interaction with customers: information on new SW deliveries, roadmaps.
• Providing SW packages to Repair Center for terminal preparation procedures.

Customers satisfaction: SLA compliance & positive feedbacks.

Creativity & initiatives

Excellent communication & documentation skills
Ability to communicate effectively across multiple geographies
Be driven and motivated to success, stress resistance
Be a team player

Fluent English language (reading, writing, speaking, comprehension)

Experience in the payment is preferable

• Advanced level knowledge principals of telecommunication networks and equipment functionality
• Windows and Linux OS technical knowledge
• Base knowledge on cryptography
• Tools: Confluence, JIRA

Compensation: +- 40 000 UAN, medical insurance,

Employment: official, enrollment to the staff of the company

We are waiting for Your CV: escadra@escadra.com.ua