Вакансия: Technical Support Engineer

• Online consultation of customers for operation of EFT POS Terminal networks and software solutions (email, phone, jira-tickets).
• Software delivery packages preparation and deliveries using online tools.
• Technical support of customers during UAT process, maintenance of Issues & Requirements Lists.
• Technical support for certifications with payment systems (MasterCard, VISA etc.) including software packages, configuration profiles, certification applications & reports. Interaction with payment systems.
• Technical support on Integration projects (ECR, petrol, transportation, vending etc.) including requirements analysis, test equipment setup, integration tests on site.
• Technical support of Cloud users.
• Reports to development team: bug & issues lists, field experience, new requests for improvement.
• Proactive interaction with customers: information on new SW deliveries, roadmaps.
• Providing SW packages to Repair Center for terminal preparation procedures.

• Customers satisfaction: SLA compliance & positive feedbacks.
• Creativity & initiatives

• Excellent communication & documentation skills
• Ability to communicate effectively across multiple geographies
• Be driven and motivated to success, stress resistance
• Be a team player

• Advanced level knowledge principals of telecommunication networks and equipment functionality
• Windows and Linux OS technical knowledge
• Base knowledge on cryptography
• Tools: Confluence, JIRA

We offer: