Vacancy: Incident Manager

Our partner, a multinational IT Company headquartered in Norway is looking for candidates to fill in the position of Incident Manager

Place of duty: remote work

About company:

Is a Norway-driven group of companies, dedicated to building a better world by empowering businesses and global growth through data-driven innovation and AI based solutions. We work with a wide range of companies from Enterprise to Start-ups, providing them with product management, end-to-end product development, go-to-market strategy and advisory services. Company l has global ambitions and is represented in Norway, Sweden, USA, Ukraine.

So, you can become a part of growing company, work with mature colleagues, forget about legacy and maintenance, enjoy modern technologies and creating AI based solutions. You will participate in corporate culture and business shaping, enjoy start-ups’ agility and flexibility supported by mature outsourcing and development practices, human-oriented management team, entrepreneurial spirit and Scandinavia (as soon as travelling will become possible again

Project:

Our customer is creating the “Intelligent Accounting” era, using artificial intelligence to automate accounting and provide advisory, business insight, and eventually business foresight. It’s the first company to develop a fully Autonomous Accounting solution for processing invoices, automating all required accounting tasks using AI, without human intervention. The solution for this won the 2021 US Fintech Awards category for Accounting Tech of the Year.

We are currently searching for an Incident Manager to join the distributed team located in Europe and the USA. You will become part of the engineering team bridging the gap between product development and customer success.

The main focus of the role is to investigate incident reports from across all environments and work with engineering to release a timely and high-quality fix back into production. This role includes working closely with Product Management, Customer Success and Engineering providing updates and relevant context for smooth resolution of incidents. The qualified candidate should have a strong curiosity to investigate problems and search for the solutions in a very methodical yet multi-faceted way.

 We provide you with the following exciting challenges:

  • First line monitoring of support channels for incident reports
  • Ensure that all incidents are  identified, triaged and resolved within set resolution targets
  • Monitor alerts channels and logs
  • Maintain well documented tracking of incidents for future analysis
  • Provide well-researched and structured incident reports to on-call engineer for incident resolution
  • Assist in QA of incident fixes as well as regular product releases
  • Maintain fluid and timely communication between Customer Success — Product — Engineering
  • Write post-incident reports after critical incidents and share root cause analysis and recommendations for improvement with appropriate stakeholders
  • Develop dashboards and reports providing insight into incident frequency
  • Keep all stakeholders informed and share context at regular intervals

We expect from you:

  • Fluent English
  • Several years’ experience in IT field, preferably in start-up environment
  • Experience in Customer Service, Incident and Problem Management functions
  • Knowledge of incident response and handling methodologies
  • Experience with monitoring tools such as Sentry and Datadog
  • Experience with incident management tools such as Jira and Github
  • Excellent verbal and written communication skills
  • Excellent ability to prioritize and complete multiple tasks in high pressure situations
  • Bachelor or Master’s Degree in Computer Engineering, Computer Technology, or similar studies preferred

We offer:

Salary range:  USD4200- USD 4500

  • Modern technologies, new products development, different business domains.
  • Start-up agility combined with mature delivery practices and management team.
  • Strong focus on your technical and personal growth.
  • Transparent career development and individual development plan.
  • Full remote mode
  • Competitive compensation and social packag
  • Focus on the well-being and human touch.
  • Flat organization where everyone is heard and is invited to contribute.
  • Scandinavian approach to work.

We are waiting for Your CV: escadra@escadra.com.ua

 

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